Trends
Our trends analysis is used by ICT end user organizations and ICT vendors for strategic planning and ICT services positioning. If you wish to leverage findings of our studies, please view Reports, join us at Breakfast Briefings or enquire about an on-site presentation for your team.
Snapshots from recent studies:
- Local E-Government, Australia and New Zealand, December 2009
- Disaster Recovery, Local Government, Australia, August 2009
- Core Applications, Local Government, Australia and New Zealand, July 2009
- Outsourcing, Local Government, Australia and New Zealand, July 2009
- Technology Adoption, Local Government, Australia and New Zealand, June 2009
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Australia and New Zealand, December 2009
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E-Inform services: One of E-inform services that has low adoption rates in both New Zealand and Australian councils is the provision of information tailored to the needs of multicultural and indigenous communities. Only about a quarter of local councils reported that their websites provide such information.
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E-Transact services: The average E-Transact score for New Zealand councils is lower (0.41) than the average score of Australian councils (0.49). This difference in transactional capabilities of New Zealand and Australian local councils is mostly due to lower adoption rates of on-line payments in New Zealand rural councils.
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E-Engage services: About 20% of local councils provide no on-line public engagement options.
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Local Government, Australia, August 2009
- The priority of DR and DR spend are expected to increase in 2010. As many local councils have benefit from virtualization technologies, they are shifting the focus from technical issues towards the development of integrated Business Continuity strategies.
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DR budgets vary up to 15% of the total IT budget and 0.3% of the council revenue.
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About 10% of the local councils that participated in our study have DR solutions in place for all areas presented in the graph on the left.
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Local Government, Australia and New Zealand, July 2009
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Across seven key applications used in Local Government (GIS, Asset Management, Document &Records Management, Financial, HR, Library and Property Management systems), functionality stands out in the list of areas where user expectations are nor met.
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GIS has the highest user satisfaction level, whereas Asset Management and Document/Records Management systems appear to be the most problematic.
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Local Government, Australia and New Zealand, July 2009
- The level of IT outsourcing is low. In both countries, local councils voiced their preference for up skilling and cross skilling of internal resources.
- Australian councils report higher levels of outsourcing than their peers in New Zealand. In particular, Information Security and Unified Communications stand out in the list of outsourced functions - they are more widely adopted and continue to expand.
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Local Government, Australia, June 2009
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Web 2.0 attracts significant attention - about 70% of the local councils that participated in our study are evaluating, piloting or implementing this technology. However, less than 10% of the councils have Web 2.0 in place.
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The majority of upgrade effort goes into servers and storage related technologies / initiatives.
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