Our insights into ICT trends specific to local government are based on primary research – quantitative and qualitative analysis of organizational and technical factors that influence internal adoption and management of key technologies used across local councils.

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Business Intelligence

Local Government, Australia and New Zealand, September 2010

Despite the efforts of BI vendors to promote a more pervasive use of BI solutions, less than 10% of local councils have extended their BI solutions to more than a half of the council staff.

The average (across local councils) growth of the BI user base in 2011 is expected to be about 4%.

Mobile and Flexible Working

Local Government, Australia and New Zealand, July 2010

Presently, the majority of local councils utilize only the basic mobile e-mail/calendar functionality. Less than 40% of the councils enable remote/mobile access to their corporate data.

Records Management

Local Government, Australia and New Zealand, March 2010

About 70% of local councils reported increases in the number of electronic records they registered over the last 12 months. The average increase was about 40%, and in some local councils the volume of electronic records more than doubled.

Local E-Government

Australia and New Zealand, December 2009

About 30% of local councils expect that over 20% of their residential rate payments will be performed on-line.