Studies

The objectives and design of our studies are driven by current priorities of ICT end user organizations and are developed in consultations with an Advisory Board which includes industry representatives.

If you like to contribute your perspective and, in return, leverage comparative peer data, please e-mail to service@tech-indicators.com.au.

If you represent an ICT vendor, you can support our studies and, in return, position your services and products through our publications.

STUDIES IN PROGRESS

Records and Document Management in Local Government

A new study launched by Technology Indicators establishes benchmarking data for key services and resources of Records and Document Management functions in Local Government agencies.

The study takes a holistic business / IT approach and delivers a unique set of performance indicators that can be used by Records Managers and IT Managers for positioning, performance assessment and prioritization of Records and Document Management programs.

Partial list of topics covered

Trends in records services (fee based, free of charge, on-line)
Changes in volumes of paper based and electronic records
Changes in paper and storage requirements
Electronic recordkeeping strategies
E-mail management
Compliance readiness
Budget and staffing ratios
Training ratios
Utilization of Electronic Records / Document Management Systems (ERDMS)
Integration of ERDMS with other business applications
ERDMS deployment (budgets, duration, benefits realized)
ERDMS maintenance
Trends in storage strategies
Common challenges

Report due: March 2010