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Local E-Government

Published: July 2011

In this study we analysed the range, user up-take levels, effectiveness and efficiency of on-line services delivered by local councils. This report also provides a data-driven perspective on the role of different organizational and technical factors as service delivery enablers (or inhibitors). content >> 

Key Inhibitors

Data presented in this figure highlight that operational (staff and process related) rather than technology related issues represent the dominant inhibitor to performance improvements in on-line services delivery.

Relative impact

Across key on-line services analysed in this study (e-payments, e-applications, e-tendering and e-self service), about 60% of the participating councils rate the impact of their operations as “high”, whereas the impact of technical factors is rated as “low” to “moderate”.

Correlation between e-capabilities and inhibitors

This figure demonstrates the role of different organizational factors: as local councils build-up their e-capabilities, the relative impact of operations increases considerably.

SPOTLIGHT ON Shared Services

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SPOTLIGHT ON Municipal Asset Management Systems