Services

ICT Research

Technology Indicators’ research enables organizations to arm their strategies with an independent and factual analysis of ICT trends that are specific to local government in Australia and New Zealand. Typically, our analytical and benchmarking reports cover the following subjects:

• ICT capabilities – organizational and technical indicators enabling the comparison of the best-performing local councils who make very good (or excellent) use of their ICT resources with the local government sector’s averages;
• ICT adoption – including, business drivers and barriers, utilization of information technologies by business function (or service line), user take-up rates;
• ICT budgets – including, annual changes, budget composition (eg capex and opex spend), budget ratios (eg ICT budget to total revenue ratio);
• ICT staffing – including, team composition (by function), annual changes, staff ratios (eg ICT staff to total staff ratio);
• technology specific deployment trends – including, typical project budgets and duration, budget and duration variances, project execution considerations, project team composition, lessons learned;
• technology specific support requirements – including, support staff ratios (eg business and ICT staff to system user ratio);
• technology specific organizational risks and benefits – including risk/benefits profiles of new system deployment and system upgrades, benefits realization across benefits categories relevant to local government.

While our off-the-shelf reports represent a cost-effective alternative to proprietary research, custom research enables both local councils and ICT vendors to benefit from more tailored insights.

upcoming studies      available titles         

Briefings

Technology Indicators’ briefings offer opportunities to debate the findings of our research in small groups of industry peers. Our briefings are attended by representatives of ICT vendors who provide services and products to local councils. The briefings attract ICT professionals responsible for sales, marketing, account management and product development.

Technology Indicators also offers on-site presentations that enable organizations to have more detailed and private discussions of the challenges and opportunities specific to their business.

 upcoming briefings

Consulting

Technology Indicators provides consulting services in the area of IT transformation. In particular, we undertake ICT reviews and feasibility studies for organizations that undergo significant organizational changes or are considering joint initiatives, such as the establishment of Shared Services.

Technology Indicators also undertakes project reviews/rescue and assists with the set-up of internal Project Management Office capabilities.

Annual subscription

Technology Indicators offers an annual subscription to our research. The subscription provides benefits of special discounts for research reports, briefings and consulting.

For more information about our services please e-mail us.