Mobile and Flexible Working in Local Government in Australia and New Zealand

July 2010

Utilization of Mobile Technologies is one of five initiatives on the Local Government ICT priority list. The growth in m-government initiatives is driven by the diversity of mobile solutions, short deployment timeframes and relatively low investments they require. However, feedback from local councils suggests that realization of business benefits is challenging and this might slow down the expansion of mobile technologies beyond pilot implementations.

Comparative data presented in this report aim to support local councils’ executives in decision making on the role of mobile technologies in their organizations. Topics covered in the report include:

• current and anticipated levels of mobile and flexible workforce,
• adoption of mobile technologies by service line (eg asset management, health services),
• benefits realization (staff productivity, customer service, cost reduction),
• organizational risks,
• project budgets and duration,
• technology trends (eg device use, operating systems).

Price: AU$250 + GST

Records Management in Local Government in Australia and New Zealand 

March 2010

About a half of local government agencies report that ICT related issues negatively impact their organizational capabilities in the records management area. This report provides a unique set of data on the status and trends in this challenging and important area.

The report enables local councils to self-assess how they manage their records and to identify areas where their organizations are leading (or trailing). Topics covered in the report include:

• Trends in records services (volume changes, pricing models, on-line delivery)
• Trends in electronic records management (volume changes, policy effectiveness, strategies for the management of different types of records)
• Trends in paper based document management (volume changes, policy effectiveness, changes in paper use and storage requirements)
• Common issues (including, ERDMS utilization levels and training levels)
• Deployment of ERDMS (project budgets and duration, system integration levels)
• Benefits realization (key business drivers, benefits realized in the areas of staff productivity, compliance readiness, cost optimization and customer service)
• System management (storage trends, e-mail management)
• Budgets and staffing 

Price: AU$360 + GST

Local E-Government in Australia and New Zealand

December 2009

This report provides insights into the use of Web technologies by local government agencies in Australia and New Zealand. The report is based on data gathered from a sample of over 100 local councils and contains: 

• analysis of local government e-capabilities in three areas - information delivery, transactional services and resident engagement,
• current and anticipated customer take-up of e-services provided by local councils, including tenders, permits and council rates and charges,
• typical IT spend and resourcing for Web-related work, and
• examples of website features, including Web2.0 techniques, used by local councils. 

The methodology used in this study enables local councils to self-assess their e-capabilities against 19 'good practice' criteria for the design of local government websites, and use comparative peer data for prioritization, budgeting and planning of their e-initiatives.

Organizations and individuals involved in the development of e-strategies, services or products for local government will also benefit from this rare fact-based analysis of trends in this sector.

Price: AU$450 + GST

Disaster Recovery in Local Government in Australia

August 2009

Content:

Changes in Disaster Recovery priority, strategic drivers, focus areas, DR budget ratios,   DR budget composition, DR budget changes, DR testing status, organizational impact of technical recovery tests, organizational impact of walk-through tests, causes of major incidents / DR invocations, DR adoption trends (virtual servers, e-mail, web, desktops, laptops, mobile technologies, databases, applications), peer ratings for selected DR solutions.

Price: AU$270 + GST

ICT in Local Government in New Zealand - 2009/2010 trends

July 2009

Content:

IT budget changes for 2009 and 2010, IT budget ratios, IT department composition (by IT function - project management and business analysis, service desk, network / databases / server administration, applications, architecture and strategy, vendor and contract management, IT management), IT staffing ratios, IT service desk ratios, outsourcing adoption trends (service desk, applications, storage, information security, unified communications, servers, network, desktops) technology adoption trends (Web 2.0, server/storage virtualization, document/records management, business intelligence, collaboration, cloud computing, mobile computing, RFID, Google applications /mail ), practice adoption trends (BCP/DR, ITIL, Green IT, SOA, Project Portfolio Management, Agile Software Development, Six Sigma), core applications trends (areas of dissatisfaction, system age), IT priorities.

Price: AU$270 + GST

Core Applications in Local Government, Australia and New Zealand

July 2009

Content:

Areas of user dissatisfaction (across seven core applications - GIS, Asset Management, Document/Records Management, Financials, HR, Property and Library Management), systems age, IT support ratios (for selected systems).

Price: Complimentary to local councils

ICT in Local Government in Australia - 2009/2010 trends

June 2009

Content:

Revenue changes for 2009 and 2010, IT budget changes for 2009 and 2010, IT budget ratios (by state), IT staffing changes, IT staffing ratios, IT department composition (by IT function - service desk, applications, network/database/server administration, vendor and contract management, strategy and architecture), contract staff ratios, outsourcing plans (service desk, storage, applications, servers, desktops, network, information security, unified communications), technology adoption trends (Web 2.0, mobile computing, collaboration, business intelligence, SaaS, RFID, storage/server virtualization, Google mail / applications), practice adoption (Green IT, ITIL, SOA, Project Portfolio Management, Agile Software Development, Six Sigma), business priorities, IT priorities, challenges.

Price: AU$270 + GST